Woohoo Clock | Privacy Policy

Overview

Woohoo is a parent-managed toddler routine and sleep-training tool. The app does not create child profiles. Parents should not enter a child's full name or other identifying information in routine names or descriptions.

Information we collect

Account information: when a parent creates or uses an account, Woohoo processes the parent's email address, account identifier, and authentication provider. Google sign-in may also supply a parent display name. Sign in with Apple may supply the parent's email address or an Apple private relay address if the parent chooses Hide My Email.

Optional newsletter information: during account creation, a parent may separately choose to receive occasional Woohoo news, tips, and product updates. If selected, Woohoo records the parent's affirmative choice, account email address, signup method, consent version, and consent time. Newsletter enrollment is optional and is not required to create or use an account.

Routine information: signed-in accounts may store routine names, descriptions, times, enabled status, selected colors, images, and program sounds. Guest routines remain on the device unless the parent later creates or signs in to an account.

Device and synchronization information: Woohoo processes a generated device identifier, device display name, app and build version, operating-system and device characteristics, synchronization timestamps, current routine, and program-sound status so account devices can synchronize and remote-control features can work.

Purchase information: Woohoo processes product identifiers, purchase history, receipts or purchase tokens, subscription status, and entitlement status. A guest purchase uses a pseudonymous identifier generated by RevenueCat and does not require a Woohoo account. If a parent later chooses to create or connect an account, the purchase entitlement may be linked to that account so it can be available on other supported devices. Woohoo does not receive payment-card or bank-account details from Apple or Google.

Support information: a parent may submit feedback inside the app. Woohoo receives the selected feedback category, an optional one-to-five rating, the written message, guest or parent-account mode, platform, and app and build version. In-app feedback does not include the parent's account identifier, name, or email address. Obvious email addresses, phone numbers, authentication tokens, and opaque identifiers in the message are redacted before storage, but parents should not include personal information or details about a child. If a parent separately contacts support by email, Woohoo receives the email address and information included in that correspondence.

Optional diagnostic information: Woohoo does not continuously collect diagnostic logs. A parent may explicitly start a diagnostic session that temporarily records sanitized technical events on that device for up to 30 minutes. Nothing is uploaded unless the parent selects Send Diagnostic Report. A submitted report includes the app and build version, operating-system version, device model, whether the app is in guest or parent-account mode, and sanitized technical status or error events. Reports exclude audio, screenshots, routine names, routine descriptions, schedules, parent names and email addresses, account and device identifiers, store receipts, purchase tokens, and RevenueCat customer identifiers.

How we use information

Woohoo uses information to authenticate parent accounts, back up and synchronize routines, support remote device controls, provide and restore Woohoo Plus purchases, prevent fraud, maintain security, review parent feedback, respond to support requests, troubleshoot parent-reported technical problems, and operate and improve the app.

Woohoo creates aggregate first-party operational reports from account counts, program counts, device app versions, activity timestamps, and purchase status to understand adoption and reliability. Woohoo does not include a general-purpose third-party behavioral analytics SDK.

Woohoo does not use account, routine, device, or purchase information for third-party advertising or cross-app tracking. Promotional email requires a separate opt-in and is not part of consent to use the app.

When a parent separately opts in, Woohoo uses the parent account email address to send occasional product news, family routine tips, and offers. Every marketing email provides a way to unsubscribe.

Service providers

Google Firebase and Google sign-in process parent authentication information and store signed-in routine, device, consent, synchronization, parent-submitted feedback, and diagnostic information. Woohoo requests the parent's basic Google sign-in profile. Google's sign-in SDK may also process parent profile contact fields, coarse location, device identifiers, and limited usage or technical information for sign-in functionality and service analytics. Firebase Authentication may process user-agent and IP-address information for security and abuse prevention. When feedback or a diagnostic report is submitted, Woohoo temporarily processes a keyed hash of the network address for rate limiting; that hash is stored separately from the submission and deleted within two hours. Woohoo's Firebase Authentication, Realtime Database, and Cloud Functions services are hosted in the United States.

On Apple devices, parents may choose Sign in with Apple. Woohoo requests only the parent's email address and supports Apple's Hide My Email option. Apple processes the Apple authentication request under Apple's privacy policy, and Firebase Authentication exchanges the Apple credential for the Woohoo parent account. Woohoo does not use Apple sign-in activity for advertising or tracking.

RevenueCat processes a pseudonymous app-user identifier for guest purchases or, after optional account creation and parent consent, the parent account identifier. RevenueCat also processes limited device and operating-system information, purchase records, receipts or purchase tokens, and entitlement status to validate, restore, and provide subscription reporting for Woohoo Plus purchases. RevenueCat stores Woohoo customer data in the United States.

Brevo processes the parent account email address only when the parent separately opts in to the Woohoo newsletter. Brevo stores the contact, sends marketing email, and manages delivery, bounce, unsubscribe, and suppression status as Woohoo's email service provider. Woohoo does not send routine, child, device, or purchase information to Brevo.

Apple and Google process purchases under their own privacy policies. Woohoo does not sell personal information or share it with advertising networks.

Children's privacy

Woohoo is configured and managed by a parent or legal guardian. Woohoo does not ask children for a name, email address, birth date, location, contacts, photos, or advertising identifier.

Cloud account creation, cloud synchronization, purchases, external links, and other adult actions require parent involvement. A Woohoo account is optional for purchases. If Woohoo learns that child personal information was submitted, contact support@woohooclock.com so it can be reviewed and deleted.

Retention and deletion

Signed-in account, routine, device, consent, and subscription-linking records are retained while the account is active or as needed to provide the service. Support correspondence is retained only as reasonably needed to resolve the request and meet legal or security obligations.

A newsletter consent record is retained while the Woohoo account is active. Brevo retains the newsletter contact until the parent unsubscribes using a link in an email or asks Woohoo support to delete it. Deleting a Woohoo account removes Woohoo's newsletter consent record but does not automatically unsubscribe the separate Brevo newsletter contact.

In-app feedback is assigned a random feedback reference and automatically deleted within 90 days. A parent may request earlier deletion at woohooclock.com/support#data-deletion by sharing the feedback reference with Woohoo support. Woohoo processes a valid early-deletion request within 30 days.

An unsent diagnostic session stays on the device for no more than 30 minutes and is deleted sooner if the parent selects Stop & Delete, logs out, or Woohoo disables the diagnostics feature. A submitted report is assigned a random support reference and is automatically deleted within seven days. A parent may request earlier deletion at woohooclock.com/support#data-deletion by sharing that reference, and Woohoo processes a valid request within 30 days. The report can be associated with a support request only if the parent shares the reference.

A parent may delete the Woohoo account from the Delete Profile option or at woohooclock.com/delete-account. Account deletion removes the Firebase authentication account, Woohoo cloud routines and device records, recorded parent privacy and newsletter consent, and the linked RevenueCat customer record. Local information may remain until app storage is cleared or the app is removed.

For an account that uses Sign in with Apple, in-app deletion asks the parent to authenticate with Apple again, revokes the Apple authorization through Firebase, and then deletes the Woohoo account and associated cloud records.

Deleting a Woohoo account does not automatically cancel an App Store or Google Play subscription. Subscriptions must be canceled in the applicable store account settings. Apple and Google may retain transaction records under their own policies and legal obligations.

Guest purchase records are associated with a pseudonymous RevenueCat identifier and the applicable store account rather than a Woohoo account. A parent may contact support@woohooclock.com for help with a guest purchase privacy request. Store transaction records remain subject to Apple or Google's retention and legal obligations.

Security and choices

Woohoo uses access controls and encrypted network connections designed to protect account information. No system can guarantee absolute security.

Parents may use Woohoo and purchase Woohoo Plus as a guest without creating a cloud account. Account creation remains optional and adds cloud backup and cross-device access. Parents decide whether to receive the optional newsletter and may unsubscribe from any newsletter email. Parents also decide whether to start, stop, delete, or send an optional diagnostic session. Parents may review this policy before consenting, manage store subscriptions through Apple or Google, request deletion of a feedback or diagnostic record, and request account deletion at any time.

Policy changes

Woohoo may update this policy as features, service providers, or legal requirements change. Material changes will be presented in the app or through another appropriate parent-facing notice. A new parent consent may be requested when a material policy update takes effect.

Contact

Questions or privacy requests may be sent to support@woohooclock.com. Instructions for deleting a feedback submission or diagnostic report without deleting an account are at woohooclock.com/support#data-deletion.